Complaints

Complaints

Our policy

The Gurkha Welfare Trust is committed to delivering a high standard of service to anyone who engages with our work.

We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves. You can provide your feedback by phone on 01722 323 955, email at info@gwt.org.uk or by writing to the following address:

The Gurkha Welfare Trust
P O Box 2170
22 Queen Street
Salisbury SP2 2EX

We will acknowledge and provide an initial response to your feedback within the same working day. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 5 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.

 

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