Our Complaints Policy The Gurkha Welfare Trust is committed to delivering a high standard of service to anyone who engages with our work. We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves. You can provide your feedback by phone on 01722 323 955, email at firstname.lastname@example.org or by writing to the following address: The Gurkha Welfare Trust P O Box 2170 22 Queen Street Salisbury SP2 2EX We will acknowledge and provide an initial response to your feedback within 5 working days of receiving it. In many cases, it will be sooner. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know. The Trust at a glance A brief summary of what we do and our plans for the coming years. Take a look at an infographic covering the Trust's work in 2015-16.