The Gurkha Welfare Trust is committed to delivering a high standard of service to anyone who engages with our work.

We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves. You can provide your feedback by phone on 01722 323 955, email at info@gwt.org.uk or by writing to the following address:

The Gurkha Welfare Trust
P O Box 2170
22 Queen Street
Salisbury SP2 2EX

We will acknowledge and provide an initial response to your feedback within 5 working days of receiving it. In many cases, it will be sooner. Whilst we expect to be able to resolve most complaints within that timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.

Fundraising Standards Board

If your complaint is about our fundraising activities and we are unable to resolve it to your satisfaction, you can ask the Fundraising Standards Board, the self-regulatory body for standards within fundraising in the UK, to consider it by:

  • Submitting your complaint through the FRSB website www.frsb.org.uk
  • Writing to the FRSB, 65 Brushfield Street, London E1 6AA, or
  • Calling 0333 321 8803

The Gurkha Welfare Trust is a member of the Fundraising Standards Board and we agree to abide by its decisions. Please note that the Fundraising Standards Board can only consider complaints received within three months of the original incident.

The Fundraising Standards Board will investigate your complaint within 20 working days of receiving it and if you are not satisfied with its conclusions, you can request that its Board of Directors look at it again. Its decision will be made within 60 calendar days, will be final and will be made public.

The Trust at a glance

A brief summary of what we do and our plans for the coming years.

Take a look at an infographic covering the Trust's work in 2015-16.